• 1.1 About GoGoRemit

      GoGoRemit and GoGoRemit is the trading name of Casco Financial Services Ltd who provide a wide range of foreign exchange and international payment services to both Businesses and Individuals throughout the world. Our aim is to leverage technology, relationship management and operational excellence to help you exchange your currency at the best possible time, potentially saving thousands of Pounds in the process.

      GoGoRemit is committed to the highest standards of business practice and ethical conduct at all times. It is important to delineate between an institution like GoGoRemit and other “Foreign Exchange” and “money transfer” providers. Through the enhanced security and compliance processes deployed at GoGoRemit, you can improve the levels of protection in addition to those provided by the standard regulatory bodies.

      Our experience and knowledge, combined with our robust systems and controls puts GoGoRemit at the forefront of the payments industry. The senior management team have a wealth of experience in the foreign exchange industry and we have a strong infrastructure of support around us. Our staff are honest, expertly trained and well equipped with the tools to ensure that we always deliver on our promises to our clients.

      Our transactions are processed over a 128 bit encrypted network and client funds are always held in segregated client accounts, with Natwest Bank plc, in accordance with FCA guidelines. We adhere to strict AML guidelines under the Money Laundering Regulations 2007 as well as stringent internal KYC and Compliance policies giving you that added level of protection.

  • Our cutting edge technology means individual customer can send money online on web and mobile app, make single and multiple payments, and save beneficiary banking details. Customer can send money online from anywhere in the world 24 hours a day, check existing transfer information, and access live exchange rate for 5.5 days a week. With access online you will save time, money and have the ability to streamline your payment processes, all at the click of a button. Of course, we take security very seriously at GoGoRemit, so you can be assured all transactions are processed over a highly secure encrypted network keeping your data safe at all times.

  • We understand that trading internationally can cause security, logistical, supply chain and cash flow issues for your business. GoGoRemit is perfectly placed to help you not only save money with competitive exchange rates, but we pride ourselves on a superior level of customer service and ultimate efficiency when it comes to making your international payments. By using GoGoRemit, our clients have the peace of mind that their money will arrive at their chosen destination promptly, securely and at the best rate possible.

    Our cutting edge technology ensures the swift delivery of payments to over 130 countries worldwide, always sent by the quickest delivery method. Whether you are paying suppliers, receiving funds from customers or making inter account transfers, we have the solution that can help your business.

    In addition to the traditional FX products, our services include Foreign Exchange Management, Strategic Hedging and Budget Level Protection.

  • It’s very simple and easy 3 step process, visit GoGoRemit.com or download mobile app. (1) Click on Sign Up, (2) choose the currency and amount you want to send, enter beneficiary details and (3)make payment either by Bank Debit/Credit card or pay via Bank transfer(Local bank transfer) Watch Video

  • You can send money over 130 countries see below:

  • You can send money from All UK, EU and EEA member country to more than 130 countries worldwide. See below

    • We charge as little as possible starting from £0.00 fee to £2 and above depend on amount and destination you choose.

      To check the price threshold please click on the Quick calculator to check desire amount and destination fee.

  • You can make payment either by Bank Debit or Credit card (additional fee may apply) or pay via Bank transfer (Local bank transfer).

    SOFORT payment coming soon.

  • We accept all major card, however there may be additional fee may apply.

  • 10.1. Is it safe to send money with GoGoRemit?

    Our transactions are processed over a 128 bit encrypted network and client funds are always held in segregated client accounts, with Natwest Bank plc, in accordance with FCA guidelines. We adhere to strict AML guidelines under the Money Laundering Regulations 2007 as well as stringent internal KYC and Compliance policies giving you that added level of protection. All customer information collected are stored in secure server according to data protection. Please click here to see privacy policy.

    10.2. Is GoGoRemit a regulated company?

    GoGoRemit and GoGoRemit are the trading names of Casco Financial Services Limited, a company incorporated in England & Wales, Registration No: 07131446.

    Casco Financial Services Limited is licensed and regulated by HMRC as a Money Service Business (MSB) License Number: 12594438.

    Casco Financial Services Limited is authorised by the Financial Conduct Authority as an Authorised Payment Institution. Firm Reference Number: 671508.

    10.3. IS MY personal information safe and secured?

    All customer information collected are stored in secure server according to data protection. Please click here to see privacy policy

    10.4. Does GoGoRemit has Privacy Policy?

    Yes we have, please click here Privacy policy. Protecting your data, privacy and financial details is very important to GoGoRemit.

  • 11.1 How do I view/change my personal information once registered?

    You can change, add information to your profile that we hold an account, by clicking on the profile setting or gear simple.

    11.2 How do I add/Delete Recipient Details?

    Click on my recipient which will display all you existent beneficiary details where you can amend and delete on the right hand button

    11.3 How can it change my Email or Mobile details?

    Click on profile setting to view all your personal details including email and mobile field to change. Please note, for security reason email confirmation or mobile text will be sent to the same to verify that it is legitimate changes only done by you.

    11.4 How can I change my Password?

    Simply click on “Forgot my password” to send a secure link to your registered email. Click on the link which the system sent and follow the procedure.

    You can also change your password in you profile setting option.

    11.5 Can I edit my existing beneficiary details?

    Yes, you can edit beneficiary details under “My Recipient” option.

    11.6 Multiple GoGoRemit accounts

    You cannot have multiple account with us, however you can sign up as a customer and also for business at the same time.

    11.7 Multiple Registrations with Different Details

    We stopped customer using different sign up details. Like Banks and other financial institutions, GoGoRemit follows strict Know your customer (KYC) policy and Anti-Money Laundering guidelines and regulations.

    11.8 How to sign up with Facebook or Google account

    You can sign up using Facebook and Google account, click on signed up with Facebook or Google option. It will allow you to use the same password and details you hold with Facebook or Google account.

    Please note GoGoRemit will NOT post anything to your Facebook or Google account.

    11.9 Closing my account with GoGoRemit?

    You can close your account with us, simply send an email request to start the account closing process.

  • 12.1 How to create a transactions order?

    Step 1: Log in to GoGoRemit, simply click on send money a calculator will appear, enter the amount you want to send and choose the desired destination.

    Step 2: Check your detail if any changes you want to put in.

    Step 3: Choose the existent beneficiary or add new beneficiary details.

    Step 4: Review your transaction if you are happy just confirm.

    Step 5: Payment to us. Choose which method suitable for you Bank payment or Debit/Card.

    12.2 How much money can I send

    You can send money of any limit with conditions to provide the Source of Fund and all mandatory compliance information.

    Please see notification when getting started.

    12.3 Which Currency can I send?

    The following list of currency you can send:

    • AED - United Arab Emirates Dirham
    • AUD - Australian Dollar
    • BBD - Barbadian Dollar
    • BGN - Bulgarian Lev
    • BHD - Bahraini Dinar
    • CAD - Canadian Dollar
    • CHF - Swiss Franc
    • CZK - Czech Republic Koruna
    • DKK - Danish Krone
    • EUR - Euro
    • GBP - Great British Pound
    • HKD - Hong Kong Dollar
    • HRK - Croatian Kuna
    • HUF - Hungarian Forint
    • ILS - Israeli New Sheqel
    • INR - Indian Rupee
    • JOD - Jordanian Dinar
    • JPY - Japanese Yen
    • KES - Kenyan Shilling
    • KWD - Kuwaiti Dinar
    • MAD - Moroccan Dirham
    • MUR - Mauritian Rupee
    • MXN - Mexican Peso
    • NOK - Norwegian Krone
    • NZD - New Zealand Dollar
    • OMR - Omani Rial
    • PLN - Polish Zloty
    • QAR - Qatari Rial
    • SAR - Saudi Riyal
    • SEK - Saudi Riyal
    • SGD - Singapore Dollar
    • THB - Thai Baht
    • TND - Tunisian Dinar
    • TRY - Turkish Lira
    • USD - US Dollar
    • ZAR - South African Rand

    12.4 Cancelation Transaction

    You can cancel your transaction if it is not processed or paid.

    There will be cancelation charges apply on all transactions. If you want to cancel your transaction after conversion or transaction processed. We will charge you £10 admin fee and FX loss incurred on the transaction amount, if the transaction value is below £2000 and 3% admin fee if the transaction value is more than £2,000.00 plus FX loss. All refund will be made to the same account from where the money received to our account, and will take 5 to 7 working days.

    12.5 Can I add beneficiary details later?

    To provide convenience, we allow customer to add beneficiary later, but without correct details we cannot process transaction. This is also delay the process or transaction

    12.6. What is IBAN,SWIFT and SEPA

    IBAN: The International Bank Account Number is a unique identifier helping banks process payments from person to person automatically. It is an expanded version of the basic bank account number, intended for use internationally, which uniquely identifies an individual account at a specific financial institution, in a particular country. IBAN makes account transfers time-efficient and error-free.

    The IBAN cane be 24 to a maximum of 34 digits. Please check with your Bank and always double check to make a transfer to.

    BIC or SWIFT: The Bank Identifier Code is an international code that banks use for financial transactions. Each bank has its own BIC. This way, European and international payment orders automatically arrive at the correct bank and branch. The BIC is also called a SWIFT address or SWIFT (Society for Worldwide Interbank Financial Telecommunication) code. The BIC can be 8 or 11 characters long depending if it supplies branch information.

    12.7 Can I provide ID information later?

    You can provide you ID details and supported documents later after you create a transactions. But transactions will only be processed until we receive all the information required for such transaction.

    Always look for the notification and email requesting additional information.

    12.8 Can I send multiple payment?

    You can send money to multiple beneficiaries that you know. However each transactions will contains only one beneficiary. You can create new transactions for another beneficiary.

    12.9 Why do I need to give PIN reference to beneficiary?

    Payment sent to beneficiary as Cash Pick Up will required a unique code along with recipient ID when collecting cash over counter from Bank branched

    • 13.1 Estimated Time of Arrival

      We aim to process and deliver your money as quickly as possible. All estimated time are provided when you create a transaction.

      This depends on how quickly your funds take to reach us. Once your funds have been received and cleared, we will send out the requested transaction order amount to the Beneficiary Bank account within 24 hours. Most transfers will either be sent on a same or next working day service however, bear in mind different currencies and time zones vary the time for the funds to reach and be cleared by the designated bank.

      Cash Pick Up takes up to 48 hours to be available for pay-out. Check transaction status

      Bank transfer may take 2 to 5 working days to be credited into beneficiary account. Check transaction status

      Few thing that delays your transactions processing.

      ID verification, if we need additional information such as ID. That’s may take time to verify your ID.

      Fund not received from you into our GoGoRemit Bank Account.

      Fund transfer to beneficiary account with incorrect beneficiary details may delay this process. Please note that sometimes the beneficiary bank's internal processing can also delay the transfer.

      If you have issue with our processing time please Contact us

      13.2 Transaction status

      After you create a tractions, you can check the status at any time to see where is your transactions.

      Go to “My Transfer” will display all your transactions history most recent on top.

      Statue Colum will clearly display status

      13.3 How to change beneficiary Name?

      Make sure you enter correct beneficiary details, Recipients bank will refuse transaction with incorrect beneficiary details. For cash pick you can change the beneficiary name by sending email to support additional security check will carry out to make sure it’s a legitimate changes.

      If a transaction is not yet created you can edit beneficiary detail at any time, click on “My recipients”

      13.4 Giving incorrect beneficiary account number

      Make sure you enter correct beneficiary details. Recipients bank will refuse your transaction with incorrect beneficiary details. If you notice that you have entered incorrect beneficiary account details please contact us immediately on contact@gogoremit.com

      13.5 Refund a Transaction

      After you create a transaction and made payment to us either by debit/Card or paid via bank transfer, you can place a refund request. Go to “My Transafer” and look for a transactions you want to cancel or refund. Click on “Cancel” on right hand side.

      All unpaid transfer will be refunded to the same account from where the money came from. Sometime refund may take longer by repaints bank. Refund may take up to 28 working days and refund and cancelation charges may apply.

      13.6 Money Not received into beneficiary account

      If you realised the transfer you made is not reached after the time we promised or Transfer status shows “paid”.

      You can contact us immediately. contact@gogoremit.com

      Please note that sometimes the beneficiary bank's internal processing can also delay the transfer.

      13.7 Email and Mobile confirmation

      We send email and mobile conformation when you create a transactions, so please make sure you entered correct email and mobile information.

      Transaction created successfully: Once you create a transaction we will send you emails confirming this activity.

      Additional information required: After you created a transaction and if we need any additional information such as ID verification. We will send you email requesting additional information.

      Payment received to us: Once we received your fund for transfer you made. We will send you an email confirming that fund has been received.

      Money Delivery confirmation: once the money successfully credited into beneficiary account or Cash Pick-Up successfully at Bank branch. A confirmation email or text message will be sent to the sender.

      If you haven’t received email or Mobile text please contact us contact@gogoremit.com

  • 14.1 What type of bank card are accepted

    We accept all major cards such as Visa, MasterCard and some Maestro cards that have a 16 digit card number.

    Our card payment will process over a 128 bit encrypted secure network system addition with 3D security enabled which prevent fraudulent transaction.

    Please Note:

    • Transfer fund from a card in your name (Customer name)
    • Credit card charges of 3% apply.
    • We don’t accept business card, pre-paid cards.
    • You can only use card for payment up to £2500.00.
    • Locally issued card will be accepted for local currency.

    For Example for GBP payment, card must be issue in the UK and for Euro payment card issued in SEPA country will be accepted.

    14.2 Can I pay be credit card?

    You can pay by credit card, however there will be additional fee apply of the amount you send.

    14.3 Enough fund in Debit or Credit card but still payment decline

    You have enough fund in your account and have put the correct security information but still you payment declined please contact you bank or card provider.

    When you pay by Debit/Credit card, our system are connected with a Merchant service which bridge you to your bank. This additional verification are done by your bank.

    Mostly customer failed to provide correct security information asked by your bank. In this case do not try again and again simply contact your bank.

    14.4 What is 3D Security

    3D Secure is led by the credit card schemes and is designed to make online payment transactions safer by authenticating a cardholder’s identity at the time of purchase, through the likes of Verified by Visa and MasterCard SecureCode.

    A transaction using Verified by Visa or SecureCode will redirect cardholders to the website of their card-issuing bank. The cardholder may then be requested by their bank to enter a password to be authenticated.

  • 15.1 What is bank transfer?

    Payment transfer from customer bank account as local bank transfer (Faster Payment Service) which is available to UK Bank customer. Mostly customer login to the internet Bank account from where fund can be transferred to GoGoRemit bank account. You can also call you bank advising to transfer fund to GoGoRemit bank account for transfer amount you wish to send. Usually the fund transferred immediately.

    Please note you must:

    • Transfer from an account in your name (Customer name).
    • Make payment within 24 hours.
    • Include the reference number provided.
    • We cannot accept Cash deposits or cheques paid into GoGoRemit bank account.

    15.2 How long bank Transfer take?

    Usually the fund can be transferred immediately and sometime take up to 2 hours. Some bank has limit please check with your bank as how much they allow you to transfer.

    For more information please check with your Bank.

    15.3 Transfer from non-personal, Business account or third party account

    We can only accept payment from the same customer account. If you transferred from business account please make sure you are the director of that business by providing a proof documents.

    15.4 What is FPS, CHAPS, BACS payment?

    What’s the difference between Bacs, CHAPS and Faster Payments?

    Faster Payments are electronic payments that can be made online, over the phone, in branch or through self-service kiosks in fewer than 2 hours - so long as both banks are part of the Faster Payments Service. There’s no charge if you’re a Personal or Premier customer; business customers may be charged depending on their account.

    Although most electronic payments sent through Faster Payments will arrive at the recipient bank on the same day, this isn’t guaranteed. For details of the service, visit the Payments Council website.

    We automatically send payments through Faster Payments where possible. If the receiving bank doesn’t accept Faster Payments, we’ll send the funds via CHAPs.

    BACS is an electronic system to make payments directly from one bank account to another. They’re mainly used for Direct Debits and direct credits from organisations. The payments take 3 working days to clear, so money paid into your account on Monday will clear on Wednesday. 

    CHAPS guarantees same-day payment so long as the instructions are received by 2pm on a working day. There’s no limit to the amount of money you can send, although there is a £25 charge for this service. 

    15.5 Forgot Reference to Put in Bank payment

    You must enter the reference number given to you at gogoremit.com when you choose to pay by bank.

    If you forgot to put payment reference when make payment to GoGoRemit bank account. You send the proof of payment such as transfer confirmation given to you by internet bank system. Or you can send bank statement after you have transfer the fund to GoGoRemit which clearly show the transfer.

    Send your proof of payment to contact@gogoremit.com

    15.6 What if I transferred more or less fund into GoGoRemit bank account

    We expect the same amount equal to amount you have created transaction for or want to send. If you have made payment less we will either reduce the sending per your instruction or send the balance.

    In case you transfer more fund to GoGoRemit account. We will either refund or increase the sending amount with new current exchange at the time.

    15.7 Who is SOFORT?

    SOFORT is widely use in Europe. With SOFORT online shopping payments has never been easier! You can use your own online banking login details – convenient and secure. And thanks to the transaction confirmation your order can be processed immediately. Look forward to speedy delivery!

    Please visit sofort.com for further details.

  • 16.1 Why do I need to provide my ID

    Like Banks and other financial institutions, GoGoRemit follows strict Anti-Money Laundering guidelines and regulations. We may need to ask for your ID (passport or Full driving License or national ID card) and other supporting documents in order to process your transfer. To upload your ID or Documents please click here. Please upload a high image quality with clear full page of the ID

    Acceptable from of Photo ID

    • Passport
    • Full driving License
    • EEA national ID card

    Your Photo ID must have the following:

    • Your photo
    • Your full
    • Your date of birth
    • ID number
    • ID Expiry date
    • ID issuing authority
    • Your signature
    • Must have a special machine-readable zone (MRZ), which is usually at the bottom of the identity page at the beginning of a passport.

    Its take 2 working days to verify your ID. The process and our compliance requirements are different depending on whether you are intending to open a private account or a business account.

    To upload your ID (e.g. Passport, Driving Licence and ID card etc.) Please click here

    16.2 Proof of Address

    Like Banks and other financial institutions, GoGoRemit follows strict Anti-Money Laundering guidelines and regulations. We may need to ask for your proof of address and other supporting documents in order to process your transfer. To upload your proof of address please click here. Please upload a high image quality with clear full page of proof of address

    Acceptable form of Address proof

    • Bank or building society or credit card statement.
    • Utility bill (Gas, Electricity, water and Landline Telephone(Mobile bill is not accepted).
    • Government letter such as HMRC or council tax letter.
    • Your driving licence.
    • Car documents, registration or Tax.

    Your Photo ID must have the following:

    • Your Full name.
    • Your full address.
    • Account number or reference number.
    • Statement date or issue date(Must not older than 3 months).
    • Company LOGO and address (e.g. your Bank or local government authority).

    Its take 2 working days to verify your proof of address. The process and our compliance requirements are different depending on whether you are intending to open a private account or a business account.

    Your ID and proof of address must be separate documents.

    To upload your proof of address please click here

    16.3 What is Source of fund.

    GoGoRemit follows strict Anti-Money Laundering guidelines and regulations. We may need to ask for your proof of Sourced of fund and other supporting documents in order to process your transfer. To upload your proof of Sourced of fund please click here. Please upload a high image quality with clear full page of documents.

    Acceptable form of Source of Fund.

    • Pay slips.
    • Bank Statement that showing the income either salary earned.
    • Sales hose or other assets.
    • Bank loan.

    It takes 2 working days to verify your Source of fund. And we may ask to provide a letter from a firm/lawyer/accountant etc. explain the reason and the purpose of fund being transfer.

    The process and our compliance requirements are different depending on whether you are intending to open a private account or a business account.

    To upload your Source of fund documents please click here

    16.4 How do I send or upload my ID or other documents?

    Before you upload your documents, please make sure you have taken the clear and high quality picture of the documents.

    • You can upload you Photo ID here.
    • You can upload your proof address here.
    • You can upload your Proof of source of fund here.

    Alternatively you can email your documents to support@gogoremit.com

    Please allow us 2 working days to verify your documents.

    16.5 Purpose of Payment

    GoGoRemit follows strict Anti-Money Laundering guidelines and regulations. We may need to ask the Purpose of payment and other supporting documents in order to process your transfer. This can be a letter from a firm/lawyer/accountant etc. explain the reason and the purpose of fund being transfer.

    To upload purpose of payment please click here. Please upload a high image quality with clear full page of documents.

    16.6 Verify Beneficiary or receiver ID

    GoGoRemit follows strict Anti-Money Laundering guidelines and regulations. We may need to ask to verify beneficiary ID in order to process your transfer. This can be a beneficiary ID or date of birth.

    To upload beneficiary ID please click here. Please upload a high image quality with clear full page of documents

  • 17.1 I cannot open GoGoRemit website.

    We are sorry you cannot open gogoreit.com. There are many reason that gogremit.com cannot accessible.

    • The browser you are using restricting gogremit.com, try use different browser such as Google Chrome, mozial or edge.
    • Your anti-virus firewall setting blocked gogotermit.com

    For further help please contact customer support on suppport@gogoremit.com

    Useful tips that help accessing gogremit.com

    • Always update your device internet browser.
    • Recommended browsers are Google Chrome, Edge and Mozila.
    • User updated anti viruses, allow cookies to access your system.
    • User mobile app for quicker transaction.

    17.2 My PC anti-virus block GoGoRemit website

    Some anti-viruses blocks website for security reason if the at happen please allow gogremit.com but marking trusted website.

    Please check you Anti-virus setting white list or allow gogoremit.com.

    If you still having issue opening gogoremit.com please contact us contact@gogoremit.com

    17.3 Cannot download Mobile apps( Apple IOS or Android )

    There can be many reason if you cannot download mobile app. either your mobile phone internal memory is full or internet connectivity issue with your device. You can also try again sometime later.

    If you still cannot download the mobile apps please contact customer support on contact@gogoremit.com

    17.4 I know my password but still cannot log in

    When you want to logging in please make sure keyboard Caps lock is off. Carefully enter your username and password. Please note password are case sensitive. You can also try reset the password if you are not sure about your user name and password.

    If you still unable to log in then please contact us contact@gogoremit.com

    17.5 My account with GoGoRemit is blocked

    If your account is blocked for some reason e.g. multiple wrong password attempt or otherwise.

    We take system security matter very seriously and blocking access to your account in this case.

    Please contact customer support on contact@gogoremit.com

    17.6 Cannot reset password or lost Password

    We take security matter very seriously and blocking access to your account or resetting your password. Because your account is blocked due to multiple wrong password attempt or any other security issue arises.

    To get help please contact customer support on contact@gogoremit.com

    17.7 Cannot received email or text on mobile

    We always update you either by email or mobile text. If you cannot receive email or mobile text then this could be your contact details on your account is incorrect.

    If you think your contact details are correct and still cannot receive email or mobile text. Please contact customer support on support@gogtremit.com

    17.8 GoGoRemit website is very slow when placing a Transaction

    Normally gogremit.com is fast and secured to load on most of the compatible browser and devices.

    This is may be any updates going on. Usually we release the update on less busy time such midnight or early in the morning.

    If you have any issue while accessing our website please contact customer support team support@gmail.com

    17.9 GoGoRemit website stop working when Pay I pay by Debit or Credit Card

    You device connection to the GoGoRemit.com website is using a strong security protocol version. When you choose to pay by debit/credit card the system look for security measurement. Some time you device security software conflicting with payment page.

    You can try at later time and if you still unable to make payment via Debit/card please contact us on contact@gogoremit.com

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